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ROLLER FLORAL DESIGNS BY RAY'S-N-LILLY'S
Local Princeton, WV florist
Average Customer Rating: 4.3 of 5 stars. (63 reviews)
Date: Jul 26, 2017
Name:

State/Province: MD

Wonderful customer service and beautiful flowers!
Date: Jun 21, 2017
Name:

State/Province: WV

Reasonably priced and delivered quickly, but the vase that my friend got was not the vase that was shown in the picture online. Wondering why that was. Thank you!
Lesley's Reply:
Date: Jun 22, 2017, 8:43 am

I'm so sorry it was not the vase you were hoping for. We do not always keep every vase online in stock. However there is a clause with orders placed stating that we might not have everything in stock so it will be replaced with something of the same or greater value. We are very sorry for your disappointment. Lesley
Date: May 29, 2017
Name:

State/Province: WV

Thank you and your service was excellent and you went beyond your regular service to return to the Funeral home with something extra for the Mother. I am greatly appreciated.
Date: May 01, 2017
Name:

State/Province: WV

BEAUTIFUL!
Date: Feb 18, 2017
Name:

State/Province: SC

Very easy will definitely use again.
Date: Jan 31, 2017
Name:

State/Province: WV

Awesome!!! Thanks!
Date: Dec 28, 2016
Name:

State/Province: OK

GREAT JOB!!!!!
Date: Sep 23, 2016
Name:

State/Province: VA

nice experience ordering online and flowers were a beautiful arrangement and memorial.
Date: Aug 31, 2016
Name:

State/Province: FL

I appreciate the promptness of delivering the flowers to my Grandmother for her Birthday. HOWEVER, I requested them be delivered "ON" her Birthday, not today. Her Birthday is the 7th, not the 1st.
Lesley 's Reply:
Date: Sep 01, 2016, 8:30 am

I'm sorry about the mix up on the delivery day. We will send a 2nd small arrangement on the 7th.
Lesley's Reply:
Date: Sep 07, 2016, 2:14 pm

Hope your Grandmother enjoyed her flowers today.
Angela h's Reply:
Date: Sep 11, 2016, 8:51 pm

Thank you so very much!! She "loved" them. Thank you for helping to make her birthday extra special!!
Angela h's Reply:
Date: Sep 11, 2016, 8:51 pm

Thank you so very much!! She "loved" them. Thank you for helping to make her birthday extra special!!
Date: Jul 30, 2016
Name:

State/Province: NY

I received excellent service from Roller Floral. They even called me to make sure everything was right before they took the flowers to the funeral home. I was very impressed and grateful.
Date: Jul 22, 2016
Name:

State/Province: VA

The flowers were beautiful but they were Misrepresented. There was no ?handle? on the arrangement as shown. I was disappointed as absence of this took away from the presentation. I was disappointed but the flowers were beautiful.
sandy's Reply:
Date: Jul 27, 2016, 12:00 pm

So sorry, it didn't have the handle, we usually make a handle of grapevines, the one shown is handmade. thanks for your feedback
Date: Jul 21, 2016
Name:

State/Province: OK

The flower arrangement plant was beautiful. I will definitely do business with you in the future. Great job!
Date: Jun 09, 2016
Name:

State/Province: FL

The flowers were beautiful and a great value for the money.
Date: Mar 29, 2016
Name:

State/Province: SC

Very easy to make order online and delivered on time.
Date: Mar 15, 2016
Name:

State/Province: VA

I didn't give it a 5 because I ordered a balloon to go along with it but she didn't receive the balloon which I paid $5.
sandy's Reply:
Date: Mar 16, 2016, 2:25 pm

We are sorry for the balloon, . You will have a credit of 5.00. I can reimburse that if you so choose. I do apologize.
Date: Jan 26, 2016
Name:

State/Province: WV

The flowers were beautiful. Thank you for always doing an awesome job!
Date: Dec 09, 2015
Name:

State/Province: NC

Always please with Roller Floral service and products
Date: Aug 14, 2015
Name:

State/Province: WV

The arrangement was beautiful and looked exactly as I hoped it would!
Date: Jul 29, 2015
Name:

State/Province: VA

excellent experience. i'm out of town and the store was able to create a great arrangement for my dad over the phone and even sent me a text of what it looked like! my dad was so pleased! thank you!
Date: Jun 15, 2015
Name:

State/Province: WV

outstanding service!!!!!!!!!!
Date: Apr 21, 2015
Name:

State/Province: MI

Flowers were delivered on time, and were lovely, according to my husband. Seemingly a good value for the price, and extra charges were not extreme.
Date: Mar 25, 2015
Name:

State/Province: VA

Arrangement was smaller than expected.
Date: Feb 17, 2015
Name:

State/Province: WV

The floral arrangement I received are beautiful. I love how you send tips about keeping the flowers fresh. I let my loved ones know how much I loved it.
Date: Jan 05, 2015
Name:

State/Province: NY

As always, over the past decades, Roller has never disappointed. I do miss using Roller's (800) number because I miss hearing the WVa accent, and I like talking to a live human.
sandy's Reply:
Date: Jan 05, 2015, 2:25 pm

You can call our 800 numer anytime, Still have the accent lol.
sandy's Reply:
Date: Jan 05, 2015, 2:26 pm

800-575-9499
Date: Dec 10, 2014
Name:

State/Province: NC

Great service as always!
Date: Oct 20, 2014
Name:

State/Province: NC

We received great value for the $. The spray was nicely done and the flowers were fresh. Nothing negative or contrary to share, pleased with the entire ordering experience.
Date: Sep 23, 2014
Name:

State/Province: TX

Red and White standing spray of funeral flowers delivered at my best friends funeral was beautiful . We could't be happier.
Date: Sep 06, 2014
Name:

State/Province: IN

Roller Floral went the extra mile by calling and asking if I wanted my name on the card. I really appreciated the call, and the flowers were very nice, as well!
Date: Apr 04, 2014
Name:

State/Province: NC

I can always count on Roller Floral to deliver exceptional arrangements that are simply gorgeous!
Date: Mar 23, 2014
Name:

State/Province: VA

The flowers were wonderful in a time that everyone needed a smile. I will use you every time I am in need flowers for the Princeton area. Thanks so much!
Date: Mar 13, 2014
Name:

State/Province: FL

The ordering process was secure yet easy and I appreciated the emails to confirm my purchase as well as let me know it was delivered. My husband was able to see the arrangement and said it was beautiful. The family really thought it was lovely. Thank you.
Date: Feb 21, 2014
Name:

State/Province: GA

EVERTHING WAS GREAT. JUST AS ALWAYS.
Date: Dec 08, 2013
Name:

State/Province: VA

Beautiful flower arrangement. I have recently been very disappointed with arrangements from another florist i usually use. Arrived by noon next morning after my order. Very satisfied.
Date: Oct 16, 2013
Name:

State/Province: MD

Roller Floral is DIRECTLY across the street from the funeral home where flowers were to be sent. I was charged $7.95 delivery charge!!! Ridiculous...they could have WALKED them across the street!!!!!!
sandy's Reply:
Date: Jun 16, 2015, 8:06 am

Delivery fees on the website are automatic.However if you should need us in the future ,call and we will make it right for you. Again I apologize
Date: Oct 05, 2013
Name:

State/Province: NC

I have used Roller Floridt for years. They always provide beautiful arrangements and can provide them with little notice.
Date: Jun 14, 2013
Name:

State/Province: WV

Beautiful plant and excellent, prompt delivery. I have had poor experiences with other florists, so thank you!
Date: Mar 29, 2013
Name:

State/Province: WV

Professionally handled, the spray was gorgeous. Thank you!
Date: Jan 17, 2013
Name:

State/Province: WA

Given that most people have a specific date that flowers need to be delivered it may be a good idea to call or email the person that ordered just to confirm their order. And not just use a stock order confirmation email.
Date: Aug 18, 2012
Name:

State/Province: FL

Thank you so much! My Grandmother was so thrilled with her arrangement!
Date: Jul 26, 2012
Name:

State/Province: VA

I ordered a funeral arrangement late in the evening online and got an email and phone call early the next day explaining they did not have a certain flower in pink that I had ordered and asked me if it was okay with me to substitute different flower using the same color that I had ordered. That was not a problem so I gave my go ahead. Flowers can be expensive and the important thing is they called to confirm with me.
Date: Jul 18, 2012
Name:

State/Province: VA

Very easy to order and very pleased with the arrangement.
Date: Jul 04, 2012
Name:

State/Province: TN

You made the day special. I'm sure Joe loved the flowers.
Date: May 04, 2012
Name:

State/Province: SC

I ordered the flower arrangement on 04/19/2012 to be delivered on 04/20/2012. This was a spring flower assortment (in season) so I thought there would be no problem. However my grandma received her flowers on 4/22/2012 two days after her birthday. The delivery person did apologize over and over again. The flowers however (described my grandmother) were beautiful. This is the only reason I am rating this transaction a two. Would I choose Roller Floral again. I highly doubt it! If I did it would be by phone and not online. Thanks,
Date: Apr 11, 2012
Name:

State/Province: VA

We have trusted Roller Floral for years and frequented their shop in Pearisburg, va.when it was open. Our family told us the flowers we sent were beautiful and greatly appreciated at the funeral of a dear family member.
Date: Apr 08, 2012
Name:

State/Province: WV

Very pleased with the flowers and the courtesy of the gentleman who delivered them.
Date: Mar 05, 2012
Name:

State/Province: TN

The item I first ordered which was displayed on your website was not available at this time of year. Items that are not available should not be on the website. Also the website ordering directions were not clear and did not provide a place to put who the gift was from, at least I did not see it. I had to send another email with that information and it was not read by your staff because they called the next day to tell me the item was not available and wanted to know what name to put on the card. I ended up ordering a wall hanging which not displayed on your website. It would be nice to have those displayed also.
Date: Jan 13, 2012
Name:

State/Province: TX

Date: Jan 05, 2012
Name:

State/Province: VA

Called because I left our names off hte order ___Friendly staff___recipients were pleased witht eh flowers
Date: Nov 19, 2011
Name:

State/Province: WV

The arrangement was beautiful and was at the funeral home before we arrived for the memorial service. Since I learned late about Donna's death I was worried it could not be delivered on time. Thank you so much.
Date: Nov 09, 2011
Name:

State/Province: CT

Thank you very much.
Date: Jul 22, 2011
Name:

State/Province: MS

Thank you for sending the beautiful arrangement I ordered for my Uncle's funeral. My Aunt said it arrived the day of the funeral and then was delivered to her house to be enjoyed by all who visited.
Date: Jun 17, 2011
Name:

State/Province: NY

Great buying experience. the arrangement was beautiful
Date: Feb 03, 2011
Name:

State/Province: MD

Arrangement was beautiful; mylar baloon was not included
Date: Jan 21, 2011
Name:

State/Province: GA

The arrangement was gorgeous and their delivery was very timely. One area of improvement is to proofread the message for spelling errors on the card before delivery. Despite my message being correctly presented on my online order, the word 'to' was used instead of using 'too' and 'especially' was spelled wrong. My lover was focused on the beautiful roses and didn't care or notice, but her coworkers did and now think I'm an idiot.
Date: Jan 12, 2011
Name:

State/Province: VA

The flowers we ordered, purple, lavender and white, were not sent. In fact, a completely different flower arrangement, with red and white carnations, was sent. They were beautiful. However, they weren't what we wanted.
Date: May 18, 2010
Name:

State/Province: TX

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ROLLER FLORAL DESIGNS BY RAY'S-N-LILLY'S
121 Douglas St
Princeton, WV. 24740
Local: (304) 487-1561

All prices shown in US dollars



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